KEYNOTES

In this inspiring keynote, acclaimed journalist Heather Hiscox reflects on a remarkable career spent telling the stories of Canadians from all walks of life. Drawing on decades of interviews with leaders, everyday heroes, and change-makers, she shares the powerful lessons she’s learned about gratitude, resilience, and the values that shape both personal and professional journeys. As her mother’s 90th birthday draws close, Heather reflects on the personal journey her family has shared. 

Heather explores how embracing gratitude can sharpen perspective, strengthen leadership, and deepen connection—whether at work, at home, or in service to others. Grounded in a distinctly Canadian sense of identity—marked by humility, diversity, and community—this session offers practical ways attendees can integrate these values into their own roles and daily lives. 

Attendees will leave with a renewed appreciation for the people and moments that shape their paths, along with simple, meaningful strategies to cultivate gratitude, lead with intention, and contribute to a stronger, more connected community. 

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The silver tsunami is here. Waitlists have surged past 50,000, and Agentic AI promises to transform everything from automated waitlists to ministry reporting. 

But our reality looks different on the floor. Some of our homes are running cutting-edge tech, while others don’t have Wi-Fi yet. How do we lead through this without leaving anyone behind?

In this 25-minute keynote, bestselling author and innovation strategist Jay Kiew will unpack the Change Fluency playbook that allows you to pivot and adapt to uncertainty, no matter what comes your way 

The transformation that participants experience

• Understand the four change mindsets – and how to lead each one
• Identify exactly where Agentic AI is creating value across long-term care today
• Come away with a Change Fluency™ roadmap to build your home’s innovation strategy come Monday

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